Our Managed Operations delivered under strict service-level agreements (SLAs) are helping our customers to focus solely on their competencies while we take care of customer's key value chain elements. Unique benefits in operational efficiency and quality can be achieved by customers leverging our economies of scale and unmatched knowledge base.
Support provided for Design, Implementation, Operations and Optimization
Trouble Ticketing Management/Escalation
Service Level Management/Reporting
National Engineers understands the importance of our customers and their satisfaction is critical to the success of the company. In order to make our customers feel valued and supported they are assigned an account manager on the day they begin their relationship with National Engineers. Our dedicated account management team take pride in the close relationships they build with customers and continue to visit them on a regular basis to provide updates on new technology. They are also responsible for providing training on systems once the installation has been completed in order to get business communications running effectively immediately.
The geographical positioning of National Engineers has enabled the company to provide rapid access to our entire customer base throughout the Pakistan. The purpose built offices in which we operate have given all the necessary requirements for us to deliver continued service and support to our customer base. The company operates and organises its work processes based around the requirements of our customers. Working in this way has seen the company continue to satisfy our customer base whilst meeting and exceeding any expectation they may have had. The business has numerous departments that are designed to offer assistance to our customers dependent on their concerns or queries.
National Engineers has experienced field based engineers equipped to perform a range of tasks within the maintenance and installation areas. Our engineers are provided with the very latest technology to assist and enhance their work load. They are supplied with recent smartphone devices in order to receive and respond to the jobs forwarded to them, whilst also supplying them with information on the fault and reason for visit. Our engineers also carry with them a specific stock of components in their vehicles to assist them in the replacement of parts where necessary. In some cases the engineers may not have the stock required to fix the problem, in which case the part will be ordered and sent to the customer’s site via courier. Likewise to the engineers based at the NOC, the field engineers also attend regular training events to ensure they are up to speed with the ever changing technological environment.
There may be some customers who question National Engineers’s decision to operate a stores area as many telecom support partners rely solely on their manufacturer or distributors At National Engineers we believe that in order to offer the best possible services to our customers, we need to have the parts available to repair the faults as soon as possible without unnecessary delays waiting for stock to arrive. The company has therefore designed a stock plan to protect our customers in the event of an issue.
National Engineers is also home to the test lab. This area of the company is invaluable as it enables the engineering team to work on maintenance and implementation practices. The lab enables them to recreate faults / issues that the customer may be experiencing. Doing so allows the team to work towards solving and resolving the issue in house before deploying an engineer to visit.